Here at Stericare, we are proud of our commitment to quality of service for all of our customers. It was entirely appropriate that we should let our customers do the talking for us.
On behalf of he entire nursing team here at Beaufort Road Surgery, I would like to thank you for the excellent job Stericare did in supplying and installing our new decontamination system.
I was especially impressed with the very thorough staff training and the minimum disruption to our normal surgeries that your good planning provided.
Please feel free to use me as a reference for future client of Stericare. I am sure your new clients will be as pleased with your entire company as I was.
Once again, a big thank you.
Kindest Regards.
Jenny Osborne
Practice Manager
Dear Mr Cains
This is just a note to thank you and your staff for the excellent job carried out at Risca recently. From the initial consultation through to the delivery and installation of our autoclave and ultrasonic cleaner, the quality of your company's customer service has been first class. As a large and very busy surgery we particularly appreciated your help and advice regarding appropriate equipment to address the complex guidelines regarding decontamination devices.
Yours sincerely
Gwyn Jones
Practice Manager
...What a brilliant response. I'm amazed that you got back to us straight away (when you said you would). I'm even more pleased that you diagnosed the problem, sourced the part, and had your engineer here within 3 hours. A professional manner coupled with speed is obviously extremely important in health care. Stericare's response was 1st class and I would have no hesitation in recommending your service to any Trust.
Andrew Fifield
Decontamination Technical Support Manager
Gloucestershire Hospital NHS Trust.
Thank you for your information and customer care you have given this practice over the past decade. It is a pleasure doing business with you and you deserve your success. There are many "Blue Chip" companies who need to learn from you!
Alasdair G Miller
Parkfield Dental Surgery
I have enclosed a cheque for the renewal of the servicing contracts on my two autoclaves, plus the demineralised water you supplied.
I would like to thank you for getting your Receptionist to telephone me regarding the renewal of the contract. She was extremely courteous, apparently, when she spoke to my nurse.
I have to admit that I did consider trying another company who could have carried out the servicing at a cheaper rate but as I am a creature of habit and like to support those who I know and trust, I have decided to stay with you.
Dr L. J. Ham
B.D.S, & Associates
